About Company:

At The Resort at Glade Springs, we believe that exceptional service and hospitality are the cornerstones of our success. Our commitment to creating memorable experiences for our guests is what sets us apart. As a prospective employee, you will play a vital role in upholding these values.

Our Service Philosophy:

Guest-Centric Approach: We prioritize the needs and preferences of our guests, ensuring their satisfaction and comfort at every touchpoint.
Attention to Detail: Every interaction matters. We strive for excellence by paying attention to the smallest details, from the cleanliness of our facilities to the warmth of our greetings.
Proactive Problem Solving: Anticipating and addressing guest concerns before they arise is key to delivering seamless service.

Our Hospitality Culture:

Empathy and Respect: We treat our guests and colleagues with genuine care and respect, fostering a welcoming and inclusive environment.
Team Collaboration: Success is a collective effort. We work together, supporting and uplifting each other to achieve our common goals.
Continuous Improvement: We are committed to learning and growing. Regular training and feedback help us enhance our skills and stay ahead in the industry.

Joining The Resort at Glade Springs means becoming part of a family that values dedication, passion, and a positive attitude. We look forward to welcoming you and working together to create unforgettable experiences for our guests. Associates enjoy great benefits including discounted golf, retail and food discounts, as well as access to our fitness center and indoor pool!

About the Role:

The Catering Sales Manager plays a pivotal role in driving the revenue growth and market presence of our hospitality services by managing and expanding catering sales operations. This position requires a strategic approach to identifying new business opportunities, nurturing client relationships, and delivering tailored catering solutions that meet diverse customer needs. The manager will oversee the entire sales cycle from lead generation to contract negotiation, ensuring alignment with the company’s revenue and budgetary goals. Collaboration with internal teams such as operations, marketing, and finance is essential to optimize service delivery and maximize profitability. Ultimately, the Catering Sales Manager will be instrumental in enhancing customer satisfaction and establishing the company as a preferred catering provider within the competitive hospitality industry in the United States.

Minimum Qualifications:

Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
Proven experience in hotel or hospitality sales, specifically in catering or event sales.
Proficiency in Opera property management system and computer accounting programs.
Strong knowledge of revenue management, yield management, and budgetary analytical techniques.
Excellent communication, negotiation, and interpersonal skills.

Preferred Qualifications:

Advanced certification in Hospitality or Revenue Management.
Experience working in a multi-property hotel environment or large-scale catering operations.
Familiarity with CRM software and advanced data analytics tools.
Demonstrated success in developing and leading sales teams.
Additional language skills relevant to diverse client bases.

Responsibilities:

Execute strategic sales plans targeting Wedding, Social, Day Programs, and special event catering segments.
Deliver a high-quality guest experience through communication of event details to the operation through accurate and timely BEO creation and distribution. Ensuring the customers’ expectations are clear.
Act as on-site customer point person to coordinate event details with the banquet and operations teams executing the details
Prospect and generate new leads to expand the client base across various catering market segments.
Cultivate and deepen client relationships, understanding unique catering requirements and preferences.
Conduct thorough market research and analysis to identify emerging trends and opportunities within the catering industry: especially Weddings
Collaboratively work with the marketing team to develop segment-specific promotional campaigns and materials.
Represent the resort at key industry events and trade shows, focusing on networking and building connections.
Liaise closely with culinary and event planning teams to ensure a cohesive and seamless service delivery aligned with client expectations.
Track and analyze catering sales performance, providing regular reports to the Director of Sales & Catering
Excellent grooming standards
Oversee contract negotiations and agreements with a keen eye on beneficial terms for the resort.

The required skills such as Opera and computer accounting programs are essential for managing bookings, tracking financial transactions, and maintaining accurate sales records on a daily basis. Hospitality and hotel management expertise enable the Catering Sales Manager to understand operational constraints and collaborate effectively with internal teams to deliver seamless event experiences. Revenue management and yield management skills are applied to analyze market trends and optimize pricing strategies, ensuring maximum profitability. Budgetary analytical capabilities support the evaluation of financial performance and guide resource allocation decisions. Together, these skills empower the manager to drive sales growth, enhance client satisfaction, and maintain competitive advantage in the hospitality industry.

GSR LLC

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Catering Sales Manager