Description

Job Description and Responsibilities

Position: Catering Banquet Attendant

Division: Hospitality

Status: PRN/Part Time

POSITION SUMMARY: The Catering Banquet Attendant supports the Banquet Coordinator in creating a memorable guest experience. This role prepares event and buffet areas to customer specifications, provides attentive service, maintains presentation and sanitation standards, and assists with setup, service, and cleanup.

REPORTS TO: Banquet Coordinator

SUPERVISES: None

ESSENTIAL RESPONSIBILITIES:

Event Setup

• Arrive on time, in uniform, and ready to work at the scheduled start.

• Review the Banquet Event Order and set the room, buffet, beverages, utensils, condiments, and service details to match.

• Setup buffet line.

• Inspect the event space for cleanliness, safety, organization, and readiness before guests arrive.

Guest Service

• Welcome guests and provide courteous, attentive, and discreet service, with a smile.

• Take and deliver drink orders.

• Keep food hot, stirred, stocked, and properly presented; maintain a clean and orderly buffet.

• Pre-bus and clear tables promptly, monitor trash, and respond to the guest requests.

• Report shortages, hazards, or service concerns to the Banquet Coordinator immediately.

Sanitation and Closeout

• Follow all food-safety and sanitation practices, including proper glove use and handwashing.

• Monitor restroom cleanliness.

• Tear down and clean up.

Requirements

EDUCATION AND/OR EXPERIENCE:

Required

• Ability to follow food-safety, sanitation, and safe-handling procedures for fuel and hot equipment.

• Clear, courteous communication with a smile to guests and co-workers.

• Availability for early mornings, evenings, weekends, and holidays based on the event schedule.

• Current alcohol server permit when assigned to beverage service, as required by applicable regulations.

Preferred

• High school diploma or equivalent.

• Banquet, catering, or hosting experience.

• Working knowledge of food safety, sanitation, and customer service.

COMPETENCIES:

• Guest focus, initiative, professionalism, and sound judgment.

• Teamwork, dependability, adaptability, and accountability.

• Organization, time management, multitasking, and attention to presentation and accuracy.

• Interpersonal, verbal communication, and active-listening skills.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

• Stand and walk for extended periods; bend, reach, twist, push, pull, and carry items.

• Handle dishes, trays, food pans, beverage containers, and banquet equipment.

• Lift up to 10 pounds regularly and up to 25 pounds occasionally. Items heavier than 25 pounds, such as banquet tables, are moved with a co-worker or equipment.

• Work safely near hot food, chafers, fuel, liquids, cleaning products, wet surfaces, and moving equipment.

• Work in a fast-paced, noisy environment with changing temperatures and frequent guest interaction.

• Work early mornings, evenings, weekends, and holidays based on event needs

CORE VALUES:

• Safety: Safety is our absolute priority, and we never compromise on it for speed or profit. We are dedicated to creating the safest work environment in our industry, ensuring that every team member returns home exactly as they arrived—every single shift.

• Respect: We treat every person and every situation with dignity and professionalism. Whether interacting with a teammate, a customer, or a vendor—and whether the news is good or bad—we lead with empathy, listen first, and act with integrity.

• Organization: We set the benchmark for excellence by maintaining the cleanest, most organized facilities in our industry. We believe that how we care for our physical environment is a direct reflection of how we care for our customers, our quality, our team, and our brand.

• Resilience: We meet every challenge with a solution-oriented mindset. We don't get discouraged by setbacks; we treat them as opportunities. We stay calm under pressure, pivot when necessary, and outwork the problem until it's solved.

• Customer Centric: We operate with the understanding that our success is a privilege, not a right. By treating every customer and supplier as if we need them more than they need us, we ensure that our level of gratitude, responsiveness, and proactive effort remain unmatched in the industry.

This description summarizes the primary duties and requirements of the position. It is not an exhaustive list, and duties may change based on business and event needs. Other duties may be assigned.

Employment with Market Street Grill is at will. Either the employee or the employer may end the employment relationship at any time, with or without cause or notice.

Market Street Grill is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, sex, pregnancy, national origin, age, disability, genetic information, veteran status, or any other status protected by law.

Gebhart Holdings

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